FAQ

Do you have free return rights?
Yes, we give 14 days free return for consumer customers. If the products does not meet your needs you can return it to us up to 14 days after we have shipped out the goods. All you have to do is to pay for the return shipping fee. The right to free return can not be applied to products on order or products on sales. For companies we offer 10 days free return from the day of the delivery.

If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item.

Prior to shipping back any product we must be contacted by info@allhandlesandpulls.co.uk to obtain return instructions. Please do not ship anything back without prior authorization. Once we have received and checked your return, we will refund your order.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.

What type of payments do you offer?
We work with Visa and Mastercard as payment system for all our products.

Is it safe to pay with cards on Internet?
We use Payex payment system that is certified according to PCI DSS /Payment card industry Data Security Standard). With Secure Socket Layer (SSL), a secure an encrypted connection is established between your computer and the payment server. The transfer of data is safe and neither All Handles & Pulls or any other gets any access to your card information.

Is there any other fee related to my order?
No, we offer free freight on all our orders. No minimum order value is applied! And we do not charge for any card transaction. You only pay for the actual products and prices shown on the webpage. Prices are shown including VAT.

How long is the delivery time?
We deliver items on stock within 3-5 business days. If a product is temporarly out of stock or if we have any issues with the delivery we will notify you as soon as possible.

Can I pick up the products or visit your shop?
No, we are an E-shop and do not have any physical shop for customers.

Do you have all the items on stock?
Most of the products you find on our e-shop are on stock. The few items that are on order can normally be shipped within 10-15 days.

Are screws included in the orders?
Yes. All screws needed to mount our products on standard 16-19 mm kitchen doors are included. If you have thicker cabinet doors or drawers, let us know on a comment field while putting in the order and we will send longer screws free of charge.

Do you send tracking details for the orders?
We provide tracking details on all orders that are shipped out as package. A lot of our orders are delivered as normal post, and therefor there are no tracking numbers available.

What is cc-measure?
That is the distance between the centrum of the screw holes on handles and pulls.