Terms & Conditions

General
These Terms & Conditions apply unless any EU-regulations or local country regulations states differently. All Handles & Pulls are following the standard EU-regulations for distance and e-commercee selling.

Order
When an order is placed the customer receives an order confirmation to the e-mail address that the customer has stated when placing the the order. Its the customers responsibility to make sure all customer data is properly filled in.

All Handles & Pulls reserves the rights to correct any inaccuracies in price, delivery or other errors after an order is placed. In such situations, All Handles & Pulls will contact the customer and give the customer the option to change or cancel the order.

All Handles & Pulls reserves the rights for any typographical errors, errors in information and errors in specifications on all products on its website. All pictures should be seen as illustrations which do not guarantee exact same look and feel when the product is seen live.

You may only act in your own name and must be 18 years or obtain parental permission before the purchase. All Handles & Pulls have the right to refuse an order. Orders made in another person's name without his consent, or otherwise, in cases where All Handles & Pulls suffer economic damage, will be reported to the authorities. Any additional costs to this will be charged to the customer.

Customer data
The customer have to make sure all customer data is accurate and properly filled in when placing the order. Most of our orders are sent with courier where the customer gets notified via sms. Therefor its mandatory to provide us with a proper mobile number.

Packages that is not picked up
Orders that are not picked up by the customer and sent back without notice to us or our suppliers will be charged 30 % of the order value.

Payments
You can pay by Visa, Mastercard or Paypal. All prices on our website includes VAT.

Delivery
We use standard mail for smaller orders. Larger orders will be shipped with tracking details by DHL or Fedex. All orders with products on stock are processed and shipped out the same day or the day after, depending on time of order placement. Standard shipping time is between 3-5 working days.

Shipping costs
We offer free shipping on all orders. This means thats you can place a test order for one knob, and only pay for the knob itself.

Warranty
We offer a limited warranty on all our products. Warranty includes any factory or shipping damage. Warranty does not cover damaged because of wrong use or improper installation of the products.

Returns
We offer 14 days free return from the date the products have been shipped out for all orders by private consumers. Delivered goods must not have been unpacked, fitted or used in any way and should be correctly and safely stored. Returned goods must be in the condition as they were delivered. Free return right is not applicable on products on order, products that has been on sales or orders made by companies.

All returns need to be notified in advance by email to info@allhandlesandpulls.co.uk to obtain return instructions. Unauthorized returns will not be accepted or credited.

You can read more about returns here >>

Damaged goods
You should contact us immediately if a product is wrong or damaged. Please e-mail us at info@allhandlesandpulls.co.uk with a the reason of the damage and preferable also a picture. Make sure to always add the order number and your name into the e-mail.

Returning a damaged item or wrong product will always be on our expense. We will provide you with a return note that can be used to send it back to us.

You are not allowed to add COD on any returned items and you can not send back anything prior to our approval.

Force Majeure
Neither party will be liable for performance delays nor for non-performance due to causes beyond its reasonable control, except for payment obligations.