GDPR
Privacy policy – General Data Protection Regulations (GDPR)
We want you to feel confident about using our website and we are committed to protecting the information we collect. All our internet activities are in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union.
What is personal data?
Personal data is any information that can directly or indirectly identify you, eg, name, phone number, address, email address, IP address etc.
What data do we collect?
- When placing an order:
Your full name
Your address
Your phone number
Your email address
IP-address from where you place the order
- When signing up for our newsletter:
Your full name
Your email address
- When visiting our website
Your IP-address where you are visiting from
- When emailing to us
Email address and whatever information you yourself decide to pass on via your email to us.
- When placing an order:
The data is collected when you fill out the order form and place an order with us.
- When signing up for a newsletter:
The data is collected when you actively sign up for our newsletter on our website.
- When visiting our website:
Through cookies. Read more about the cookies under the headline Cookies.
- When emailing us:
Your email is saved in our Customer Support Software & Ticketing System.
Why we collect the data?
- When placing an order
To be able to process and deliver your order safely to the address you gave us while you placed the order. Also to be able to communicate with you via e-mail in case there is any issues with your order, e.g. if the order is delayed. Purchase data is also used as a reference in case of warranty cases.
- When signing up for a newsletter:
To be able to send you newsletters with product news and promotions.
- When visiting our website:
To be able to collect analytics information that will help us to improve our website generally and this way also improve your experience on the website.
- When emailing us
To be able to support and reply to your requests. To collect and learn through your feedback and this way improve our products, customer service and website.
How long do we store the data?
- Purchase data
We store the purchase data information for seven years. This is with the purpose to provide you with a better service. Many of our customers come back years after they bought from us, asking to order additional handles, same as they already received previously. Keeping the purchase history helps us easily to identify which handles the customer has bought in the past.
- Newsletter signup
We store your name and email address until you actively unsubscribe from our newsletter.
- Visiting the website
We keep the data about the traffic to our website for five years.
- When emailing us
We keep the email conversation between you and us for seven years. This is to ensure that we can provide as good customers service as possible.
Who do we share the personal data with?
We never sell or let anyone else to use your personal data for any marketing purpose. We share your data with some of our third party suppliers and vendors only as needed to perform their functions. They are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Below is a list and reason why we share it:
Satisfly – Satisfly is our IT-partner and part of our online shop is stored on their servers.
DHL – We use DHL for delivering the orders. They receive your personal data to be able to deliver your order safely to your requested address.
Hetzner – Most of our online platform are stored in Hetzners datacenters.
Mailchimp – We use Mailchimp for sending out our newsletter. Your name and email address are stored with Mailchimp if you have decided to receive our newsletter.
Freshdesk – Freshdesk is a customer support software that we use for handling our customer care. Your email and any data you have provided in that email is stored with Freshdesk.
Google – Google stores traffic data to our site. This is to collect analytics information that will help us to improve our website generally and this way also improve your experience on the website.
How to remove your personal data?
Please email us on [email protected] if you want any of your data deleted. Please consider that we will not be able to give you any warranty if you have asked us to have your order data deleted.
How to report a violation?
You have the right to report a violation. Violation should be reported to the local Data Protection Authority (DPA)
Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally.
External links
If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
We want you to feel confident about using our website and we are committed to protecting the information we collect. All our internet activities are in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union.
What is personal data?
Personal data is any information that can directly or indirectly identify you, eg, name, phone number, address, email address, IP address etc.
What data do we collect?
- When placing an order:
Your full name
Your address
Your phone number
Your email address
IP-address from where you place the order
- When signing up for our newsletter:
Your full name
Your email address
- When visiting our website
Your IP-address where you are visiting from
- When emailing to us
Email address and whatever information you yourself decide to pass on via your email to us.
- When placing an order:
The data is collected when you fill out the order form and place an order with us.
- When signing up for a newsletter:
The data is collected when you actively sign up for our newsletter on our website.
- When visiting our website:
Through cookies. Read more about the cookies under the headline Cookies.
- When emailing us:
Your email is saved in our Customer Support Software & Ticketing System.
Why we collect the data?
- When placing an order
To be able to process and deliver your order safely to the address you gave us while you placed the order. Also to be able to communicate with you via e-mail in case there is any issues with your order, e.g. if the order is delayed. Purchase data is also used as a reference in case of warranty cases.
- When signing up for a newsletter:
To be able to send you newsletters with product news and promotions.
- When visiting our website:
To be able to collect analytics information that will help us to improve our website generally and this way also improve your experience on the website.
- When emailing us
To be able to support and reply to your requests. To collect and learn through your feedback and this way improve our products, customer service and website.
How long do we store the data?
- Purchase data
We store the purchase data information for seven years. This is with the purpose to provide you with a better service. Many of our customers come back years after they bought from us, asking to order additional handles, same as they already received previously. Keeping the purchase history helps us easily to identify which handles the customer has bought in the past.
- Newsletter signup
We store your name and email address until you actively unsubscribe from our newsletter.
- Visiting the website
We keep the data about the traffic to our website for five years.
- When emailing us
We keep the email conversation between you and us for seven years. This is to ensure that we can provide as good customers service as possible.
Who do we share the personal data with?
We never sell or let anyone else to use your personal data for any marketing purpose. We share your data with some of our third party suppliers and vendors only as needed to perform their functions. They are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to. Below is a list and reason why we share it:
Satisfly – Satisfly is our IT-partner and part of our online shop is stored on their servers.
DHL – We use DHL for delivering the orders. They receive your personal data to be able to deliver your order safely to your requested address.
Hetzner – Most of our online platform are stored in Hetzners datacenters.
Mailchimp – We use Mailchimp for sending out our newsletter. Your name and email address are stored with Mailchimp if you have decided to receive our newsletter.
Freshdesk – Freshdesk is a customer support software that we use for handling our customer care. Your email and any data you have provided in that email is stored with Freshdesk.
Google – Google stores traffic data to our site. This is to collect analytics information that will help us to improve our website generally and this way also improve your experience on the website.
How to remove your personal data?
Please email us on [email protected] if you want any of your data deleted. Please consider that we will not be able to give you any warranty if you have asked us to have your order data deleted.
How to report a violation?
You have the right to report a violation. Violation should be reported to the local Data Protection Authority (DPA)
Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognise you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website, to provide us with analytics information that will help us improve our website generally.
External links
If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.